Please contact us at [email protected]. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on NastranSkinCare.com may be returned. As Always All the service sales are finals. For the products you have 10 days to return your product and receive a credit toward any other purchases.
If for any reason you are not happy with your purchase on NastranSkinCare.com, you may return the unused portion to us for a refund or exchange.
- Email [email protected] to arrange your free return with your Name, Order #, and Item. Our Online Experts will be happy to help you find a product to better suit your needs—or refund your purchase price—and we’ll cover the return postage
- A free return label will be provided to you via email. Simply print the label and affix it to the return package
- If you are making an exchange and the total cost of your exchange is more than the amount of your return, please include your payment information on the back of the invoice
- If you are returning or exchanging a gift, please check the box marked “Gift Return” on the back of the invoice
- Follow the shipping instructions provided in the email containing the prepaid label to send your return package.
For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Your return and exchange will be processed promptly and will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.
Please note: Only products purchased on NastranSkinCare.com may be returned for refund or exchange.
If you have questions about returns or exchanges, please contact us email at [email protected].